Space Ninja

My 360 died again. Just six months after Microsoft sent me a replacement for the one that died, the replacement itself has died.
My screen was freezing after playing a game for a few minutes. Suddenly the whole game would just stop, no error message, no lights, no response to the controllers, nothing. I looked the [...]

In 1998, Jeffrey Zeldman co-founded the Web Standards Project to fight for better support of web standards from the browser manufacturers and web developers. It was a success, if for no other reason than it provided a flag to rally behind.
This year, the Email Standards Project was founded to rally support for web standards in [...]

“The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.”
– Bill Gates

My 360 came home yesterday. Inside the package was the console, a 1-month Xbox Live Gold membership card, and a letter explaining that to accelerate my repair, they had sent me a different console. I forget the exact wording now, but I think it’s refurbished, not new. As an apology, the letter explained they had [...]

My 360 is on the way home to me! I got the box to ship it to Microsoft on the 16th, and they received it on the 18th, and then today I got this email:

Dear Scott Vandehey,
Xbox Customer Support Service Request ID #: XXX
Serial Number: XXX
Good news, your Xbox console has been shipped! [...]