Archives for “finals”

Recent Links

• Seth Godin on Phone Trees
  "The only reason to answer the phone when a customer calls is to make the customer happy. If you're not doing this or you are unable to do this, do not answer the phone. There is no middle ground on this discussion. There are no half measures. Saving 50 cents a call with a complicated phone tree is a false savings. Think of all the money you'll save if you just stop answering altogether. Think of all the money you'll make if you just make people happy."
• Ditch the Car
  New Isometric! "The Hell? Don't split up to hunt a lion with pistols!"
• 20 signs you don’t want that web design project
  Zeldman brings the funny: "16: Client tells you he has conducted a usability study with his wife."
• MGK on the new Star Trek trailer
  "How do Vulcan teenagers rebel against their parents, anyway?" "Maybe they do math with irrational numbers. Up high!" "You do not get a high five for that joke."
• If you wait long enough, everything is our top priority
  "Last week, you said that customer satisfaction was our top priority, but just now you said that our employees' well-being is our top priority. Which one is the real top priority?"
• Timeline twins, music and movies
  "Listening to Michael Jackson's Thriller today is equivalent to listening to Elvis Presley's first album (1956) at the time of Thriller's release in 1982. Elvis singles in 1956 included Blue Suede Shoes, Hound Dog, and Love Me Tender."
• Just in case you missed the Macy's parade moment everyone is talking about
  Yes, the Macy's parade rickrolled everyone. AWESOME.
• Video: Imaginative Kid
  This adorable French girl spins an incredibly long and detailed story that starts with Winnie the Pooh and Tigger and some baby monkeys, and ends with Hippos and Mammoths and ghosts and witches.
• Trek On
  "Someday George Lucas will die, and the same thing can happen with Star Wars."
• Trailer: Star Trek
  Okay, like any good Trekkie, I've got some concerns about how the new film slots into continuity, but after this trailer, I'm ready to let all that slide. The opening scene alone is worth the price of admission.