When it’s time for a post-mortem meeting, do people in your office groan and make excuses? Do your coworkers complain that they’re too busy with client work to attend? Do post-mortems feel like a chore with no payoff?

I think everyone agrees that post-mortems are a great idea, in theory. When you finish a project, you get everyone from the team together to talk about what went well and what went poorly. Ideally, the knowledge gained is shared with the rest of the company, and you can avoid making the same mistakes over and over.

In reality, however, I’ve found that most offices either skip post-mortems entirely, or they’re so poorly run that everyone resents them. In many cases, the post-mortem meeting is run by the project manager or team lead, who is understandably motivated to find the project was a success. Continue reading →