Frequently, my coworkers will forget their Bugzilla passwords. They come to me, because I manage it, and I always send them to the reset password page. Inevitably, they come back a few minutes later and tell me that it didn’t work, and I just reset their passwords by hand. Well, I finally figured out the problem. Take a look at this screenshot and see if you can spot the problem. Remember that they’ve gotten to this page by clicking on a link that says “Reset Your Password.”
In case it’s not obvious, here’s a screenshot with the reset password form highlighted:
Yes, that’s right, when you click on “Reset Your Password,” you’re taken to a page where the first and clearest call to action is a login form! Hidden beneath it is the actual form, but no one ever sees it. Seriously, Bugzilla, I love you guys, but hire a UI designer, please.
2 Comments on “Bugzilla’s Reset Password Page Sucks”
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Yes, known fact. Bug for it:
https://bugzilla.mozilla.org/show_bug.cgi?id=325315
Also, we just added another way to reset your password, using a form that magically appears in the header/footer when you click “Forgot Password” there, for 3.4, which should be way simpler for people to find.
-Max
Posted on June 4, 2009 at 6:05 pm.
That’s great news! Thanks for the reply.
Posted on June 5, 2009 at 8:22 am.